Shipping Policy
Lamplod.com Shipping Policy
Company Information: Lamplod LLC
651 N Broad St. Suite 201, Middletown, DW 19709, United States
LLC Registration Number (EIN): 32-0760229
Customer Service Email: contact@lamplod.com
Customer Service Phone: (+1) 302-219-6931
At Lamplod, we are committed to delivering beautifully crafted Moroccan lamps with efficient and reliable shipping. Below are the details of our shipping policy.
Processing Time
All orders are processed within 1–3 business days. This is the time required to prepare your lamps for shipping, including quality checks and secure packaging. Orders are not processed or shipped on weekends or public holidays.
Shipping Time
Once your order has been processed, it will be shipped using our standard free shipping within the United States. The typical delivery time is 3–7 business days from the date of shipment.
Tracking Your Order
Once your order has been shipped, you will receive an email with tracking information. This will allow you to monitor your lamp’s journey until it arrives at your doorstep. If you do not receive your tracking details, please contact our customer service at contact@lamplod.com or by phone at (+1) 302-219-6931.
Shipping Delays
While we strive for timely deliveries, occasional delays may occur due to unforeseen circumstances, carrier issues, or address inaccuracies. If your order is delayed beyond the expected delivery time, please reach out to our support team for assistance. We are here to help and will keep you updated on the status of your shipment.
Order Cancellation and Modification
Customers have a 24-hour window from the time of purchase to request order modifications or cancellations. If you need to make changes, please contact us at contact@lamplod.com as soon as possible. After the 24-hour period, your order may have already been processed and shipped, making modifications impossible.
Please ensure that the shipping address you provide is accurate, as Lamplod cannot be held responsible for lost packages due to incorrect addresses.
International Shipping
At this time, Lamplod.com only ships within the United States. We do not offer international shipping services. We apologize for any inconvenience this may cause and are constantly working to improve our services.
Tracking Shows Delivered But Not Received?
If your tracking information shows that the package has been delivered but you have not received it, please:
- Check with neighbors or household members to see if they received the package on your behalf.
- Verify the shipping address provided in your order confirmation email.
- Contact the courier for further details on the delivery.
If the package cannot be located, please contact us with proof of non-delivery, and we will work with you to resolve the issue, including issuing a refund if necessary.
If you have any other inquiries or need assistance, please feel free to reach out to our customer service team at contact@lamplod.com or by phone at (+1) 302-219-6931.
