FAQs

Welcome to our FAQ page. Below you’ll find answers to the most common questions about shopping with Lamplod. If you still need help, feel free to contact us at contact@lamplod.com.

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1. What does Lamplod sell?

Lamplod.com is an online store that sells lamps. We offer a selection of table lamps, floor lamps, bedside lighting, and more to help you light up your space.

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2. Where are you located?

Lamplod LLC is based in the United States.
Business Address:
651 N Broad St, Suite 201
Middletown, Delaware 19709
United States

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3. Do you ship internationally?

Yes, we offer worldwide shipping. Orders to the U.S., Canada, UK, and EU ship for free. Shipping rates to other countries are calculated at checkout or available upon request.

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4. How long will my order take to arrive?

Orders are processed within 5 to 8 business days. Delivery time depends on your location:

• United States & Canada: 9–21 business days
• United Kingdom: 8–20 business days
• Europe: 6–15 business days
• Australia & Oceania: 10–20 business days

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5. Will I receive a tracking number?

Yes, once your order is shipped, we’ll email you a tracking number so you can follow your package.

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6. Will I have to pay customs or import duties?

Possibly. Customs duties or taxes may apply depending on your country’s regulations. These fees are the buyer’s responsibility and are not included in the item or shipping price.

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7. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in original condition, and in the original packaging.
You can view the full return policy here (link to your return policy page).

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8. How do I start a return?

Email us at contact@lamplod.com with your order number and reason for return. We’ll provide instructions and the return address.

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9. What if I receive a damaged or wrong item?

If your order arrives damaged or incorrect, contact us within 3 days of delivery. Send your order number and clear photos to contact@lamplod.com, and we’ll make it right.

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10. Can I exchange an item?

We don’t offer direct exchanges. If you want a different product, please return the original item for a refund and place a new order.

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11. What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. All transactions are secure.

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12. How can I track my order?

Visit our Track Order page (link to your tracking page) and enter your Order ID and the email address you used at checkout.

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13. How do I contact you?

You can reach our support team Monday to Friday, 9:00 AM – 6:00 PM (EST).
Email: contact@lamplod.com
Phone: +1 501-453-0904